We understand that sometimes an item may not meet your expectations, and we want to ensure your satisfaction. Therefore, we accept returns within 30 days of the delivery date.
To initiate a return, please follow these steps:
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Contact our customer support team: Reach out to our customer support team at info@authenticbazaar.com.au within 30 days of receiving your order. Provide your order details and the reason for the return. Our team will guide you through the return process. Please do not send any items back before contacting us.
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Return Shipping: All return shipping costs are the responsibility of the customer. Once your return has been approved, please send the item(s) to our warehouse at the address below:
Authentic Bazaar – Returns
743 The Horsley Dr
Smithfield NSW 2164
AustraliaWe recommend using a trackable shipping method to ensure the safe return of your item(s). We are not responsible for any returned items that are lost or damaged in transit.
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Item Condition: The returned item(s) must be unused, undamaged, and in their original packaging with all tags and labels intact. We reserve the right to reject a return if the item(s) do not meet these requirements.
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Refund Process: Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Please allow 1–2 business days for the refund to be processed. The refund will be issued to the original payment method. Original shipping charges are non-refundable.
This policy does not affect your rights under the Australian Consumer Law. If an item arrives faulty, damaged or not as described, please contact us and we will arrange a repair, replacement or refund at no cost to you.